Comcast Upload Speeds With 150 Down Plan
Comcast but released a 2020 Network Performance Data written report with stats on how much Internet usage rose during the pandemic, and it said that upload use is growing faster than download use. "Height downstream traffic in 2020 increased approximately 38 percent over 2019 levels and peak upstream traffic increased approximately 56 percentage over 2019 levels," Comcast said.
But while upload use on Comcast'south network speedily grows—driven largely past videoconferencing amongst people working and learning at domicile—the nation'south largest home-Cyberspace provider with over 30 1000000 customers advertises its speed tiers every bit if uploading doesn't exist. Comcast's 56 percent increase in upstream traffic made me wonder if the company will increase upload speeds whatsoever time soon, then I checked out Comcast's Xfinity.com site today to come across the current upload speeds. Getting that information was even more hard than I expected.
The Xfinity website advertises cable-Cyberspace plans with download speeds starting at 25Mbps without mentioning that upstream speeds are only a fraction of the downstream ones. I went through Comcast's online ordering organisation today and establish no mention of upload speeds anywhere. Even clicking "pricing & other info" and "view plan details" links to read the fine print on diverse Internet plans didn't reveal upload speeds.
Even later on calculation a plan to the cart and going through most of the checkout process, I could not find whatever mention of upload speeds. I got to the signal where you take to enter credit carte data to continue, so I initially stopped in that location. I after confirmed that Comcast's ordering system will bear witness upload speeds after it checks whether your credit bill of fare is valid, in the final page where you submit an lodge.
Deliberately keeping customers in the dark
I've long known that it's hard to detect upload speeds on Comcast's website, merely I'k not sure exactly when it became virtually incommunicable. In that location were complaints nigh this very problem on Comcast's client support forums in 2020 and in 2019, though. "What is my upload speed now? No where in the world can I detect documentation," one customer asked. The answer was that existing customers can find upload speeds for their own plan in their account settings after logging in and navigating to the correct section.
Just that does not assistance people who are signing up for service and want to find out what upload speeds they'll get or compare upload speeds of different plans. Fifty-fifty the Xfinity.com comparing tool that lets you compare details of different plans doesn't reveal their upload speeds. The absence of upload speeds from Comcast's website is so thorough that it is conspicuously a deliberate endeavor to keep customers in the dark. This gallery shows how the Comcast Xfinity website displays Internet plans without mentioning upload speeds and continues that tactic through nearly the unabridged checkout procedure:
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Comcast's website displays these Internet offers in my location without stating upload speeds.
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Comcast has a tool that lets you compare two plans—but it doesn't bear witness the plans' different upload speeds.
Comcast
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After adding a plan to the cart, you can start the checkout procedure. No upload speeds are in sight.
Comcast
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We withal don't know what the upload speeds are, but Comcast tells united states of america near its "Flex" streaming box.
Comcast
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At present we tin can select an installation engagement and time, but upload speeds all the same are not revealed.
Comcast
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Now you have to enter your credit bill of fare information—only after doing so will Comcast let you run into the 300Mbps download plan'southward 10Mbps upload speeds.
Comcast
Thankfully, the tertiary-party website CableTV.com lists both download and upload speeds, showing that Comcast's 25Mbps download program comes with 3Mbps uploads; the 100Mbps and 200Mbps download plans both have 5Mbps uploads; the 300Mbps download programme has 10Mbps uploads; the 600Mbps program has 15Mbps uploads; and the 1Gbps download (1.2Gbps in some areas) comes with 35Mbps:
Enlarge / Comcast speeds and prices, no thanks to Comcast'southward website.
Comcast'south website does list the 35Mbps upload speeds for the gigabit plan at this page, but I couldn't find anything like for Comcast'southward other cablevision-Cyberspace plans. Comcast likewise offers a cobweb-to-the-home service with 2Gbps speeds both downstream and upstream. But Comcast's residential cobweb requires installation charges of up to $500, and the service costs $300 a calendar month, which is more three times equally much as the gigabit-cablevision plan that has 35Mbps downloads.
Comcast, why did y'all make this so hard?
I contacted Comcast today with ii master questions: is in that location any mode to find upload speeds on Comcast'south website before submitting an order for Cyberspace service, and does Comcast take any plans to enhance its cablevision upload speeds?
Comcast's answer on where to find upstream speeds was every bit follows:
Our network written report shows that, despite the growth in upstream traffic in 2020, patterns remain highly asymmetrical as downstream volumes were 14x college than upstream throughout 2020. Our website reflects the way customers use the Internet with downstream overwhelmingly dominating usage, but upstream speeds are included in your cart and are visible upon check out when you submit your guild.
Despite Comcast claiming that "upstream speeds are included in your cart," I could detect no evidence of this. Calculation a Comcast Internet plan to the cart so clicking the cart icon brought me to an ordering page that does non mention upload speeds. I confirmed this behavior on Xfinity.com in both Chrome and Safari.
I circled back to the Comcast spokesperson and asked what exact steps I demand to accept to make upload speeds show up in the cart. It turns out the upload speeds never show up in the cart at all unless y'all define "cart" to include the entire ordering process. Comcast told us the upload speeds will finally appear "when you are at the step when y'all review your guild."
Despite my before reluctance to enter my credit carte du jour information for service I am not ordering, I finally did and then to check whether this is accurate. I submitted my accost, phone number, and credit card information, and I clicked "Adjacent." This triggered a pace in which Comcast's arrangement checked to come across whether I had entered a valid credit carte du jour. I accidentally entered a recently expired carte number, so Comcast's system "declined" my carte and made me re-enter it. After I entered a card number that Comcast could charge, I finally got to this page, where the 300Mbps download-plan'south 10Mbps upload speeds are shown:
Enlarge / The concluding page in Comcast's ordering system.
Xfinity.com
At this folio, with Comcast having already verified your card, y'all can view upload speeds and determine whether to submit the social club or get out the ordering system. The part of Comcast'due south argument that upload speeds are "visible upon check out when you submit your gild" is thus accurate. But refusing to tell a prospective customer what they're paying for until afterwards they submit credit card information is but ridiculous. You can probably get upload speeds before past request a Comcast rep in an online chat or telephone call, simply that shouldn't exist necessary.
Update: After digging through Comcast'south listing of client agreements, policies, and disclosures, I found a now-outdated network management page that includes download and upload speeds. Information technology appears to be the newest such list available on Comcast'south website, but it was published on August 19, 2019 and the listed speeds don't match Comcast'south current offerings.
Source: https://arstechnica.com/tech-policy/2021/03/comcast-hides-upload-speeds-deep-inside-its-infuriating-ordering-system/
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